Castroil Product Warranty and Guarantee

Limited Warranty

Castroil stands by the quality and performance of its engine oils. Our limited warranty ensures customer satisfaction and confidence in our products.

1. Warranty Coverage

   • Castroil engine oils are warranted to be free from defects in material and workmanship under normal use and service.
   • This warranty applies to the original purchaser and is non-transferable.
   • The warranty period extends for the duration of the recommended oil change interval as specified by the vehicle manufacturer from the date of purchase.

2. Warranty Claims

   • If engine damage occurs directly due to the use of Castrol engine oil, we will cover the reasonable costs of repair or replacement of the affected engine parts.
   • To file a warranty claim, you must provide:
     • Proof of purchase (receipt or invoice)
     • Maintenance records showing proper use and adherence to oil change intervals recommended by the vehicle manufacturer
     • A detailed report of the issue and a diagnosis from a certified mechanic

3. Exclusions

   • The warranty does not cover:
     • Damage resulting from improper use, neglect, or lack of maintenance
     • Damage due to engine modifications or use in racing or commercial applications
     • Consequential damages, such as towing, car rental, or downtime
     • Normal wear and tear
     • Costs incurred for routine maintenance services

4. Warranty Process

   • Contact Castroil’s customer service team to initiate a warranty claim.
   • We will review your claim and may request further information or an inspection of the damaged parts.
   • If the claim is approved, we will reimburse repair costs or provide a replacement.

Satisfaction Guarantee

At Castroil, we are dedicated to ensuring our customers are fully satisfied with our products.

1. 30-Day Satisfaction Guarantee

   • If you are not satisfied with our engine oil for any reason within 30 days of purchase, you can return it for a full refund or exchange.
   • The product must be returned in its original packaging, and you must provide proof of purchase.

2. Return Process

   • Contact Castroil’s customer service team to obtain a return authorization.
   • Return the product to the designated address with the return authorization and proof of purchase.
   • Upon receipt and verification of the returned product, we will process your refund or exchange.